Frequently Asked Questions

Take a look at our Tours page, pick a tour you like, and choose a date from the calendar. Then select your group size and hit 'Book Now'. You will get a confirmation email shortly. If you want a custom itinerary, just reach out to us directly.

Yes, you can modify your booking up to 48 hours before you travel without any extra fees. Changes requested closer to your departure might include a rescheduling fee.

It is a good idea to book at least a week ahead, especially during busy times like December to January and July to August. Popular spots like Sigiriya and Yala Safari fill up fast. We do sometimes have same day availability, so feel free to check with us.

Most bookings are confirmed right away, and we will send you an email with your details. For large groups or custom trips, it might take us a day to sort out the details. Your booking will show as 'Pending' until we have everything confirmed.

Every tour listing details exactly what is included. Typically, this covers an English speaking guide, a private air-conditioned vehicle, entry fees, and accommodation for multi-day trips. Meals, personal spending, and flights are usually not included.

Yes, custom trips are our specialty. Just let us know your dates, interests, group size, and budget. We will put together a unique trip just for you, whether you are travelling privately or with a group.

Many of our city and coastal tours are easygoing and perfect for families or older guests. Tours marked 'Moderate', like Sigiriya, do involve some walking and climbing. You can check the difficulty rating on each tour to plan ahead.

All of our guides speak English fluently. Many also speak German, French, Mandarin, and Japanese. If you need a specific language, just let us know when you book.

We provide a variety of options, from economy cars to standard vans, luxury sedans, and premium vans. All of our vehicles are well maintained, air-conditioned, and come with a licensed driver.

Yes, you can easily hire a vehicle for airport transfers or getting around for the day without a guide. Just check our Vehicles page to find options and availability.

Yes, we can provide child seats for free if you request them. Please let us know the age and weight of your child when booking so we can bring the right seat.

We take major credit and debit cards, PayPal, and bank transfers through our secure system. If you are booking locally, we also accept cash in Sri Lankan Rupees or USD.

For most trips, a 30% deposit secures your booking, and the rest is due a week before you depart. If you book within a week of your trip, we require the full payment upfront.

If you cancel at least 7 days before your trip, you will get a full refund minus a small processing fee. Cancellations made 3 to 6 days in advance get a 50% refund. We cannot offer refunds for cancellations within 48 hours. Check our Cancellation Policy for the full details.

We highly recommend getting travel insurance that covers medical costs, trip cancellations, and liability. It is not mandatory, but it helps protect against surprises. We can suggest good providers if you need them.

Light and comfortable clothing works best. You will need modest clothes that cover your shoulders and knees for visiting temples. Sunscreen, a hat, bug spray, and good walking shoes are also a must. It helps to have some local cash on hand for small things. Check our Travel Tips page for a complete list.

Yes, Sri Lanka is a very safe place to visit. Our guides and drivers know the area well and will keep you informed along the way. We keep an eye on local conditions and can adjust plans if needed. Just use normal travel common sense.

We are available around the clock while you are travelling. Your booking confirmation has an emergency number, or you can message us on WhatsApp or email. We are always easy to reach.